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Privacy Policy

This Online Privacy Policy is for Heart2Shine. It applies to and all other collateral produced by Heart2Shine Pty Ltd. By using this site, you are consenting to this Online Privacy Policy.

Forms - All forms on our site may ask for a limited amount of personal information for contact purposes. Any information provided to us through forms is used only for the purpose outlined, such as to answer your enquiry, update you on products, services and offers, and to seek your opinion or comments about our products and/or services.

Order Form - Our online order form asks for personal information, such as email address and contact number. The information provided to us through this form is used for the purpose of processing and dispatching your order, and to contact you if there is an issue with the order.

Bespoke Essence Form - Information contained on this form is held in strict confidence and is only read by the essence maker. The details on the form are required for diagnostic purposes and to provide the essence maker with the necessary information to provide you with the appropriate Bespoke Essence.

Registration – For those who register their details, this will enable Heart2Shine to provide a more personal experience. Registered customers will receive news updates and advance notice of upcoming offers on products and services.

Your rights - If you have registered, or consent to us sending you marketing information, you have the right to change your mind and ask us not to send you marketing information any more. In this instance please send an email to requesting to be removed from our mailing lists, or select unsubscribe using the link in the newsletter. 

Access to information - The Data Protection Act 1998 (the "Act") gives you the right to access information held about you, and to request that changes be made to this information if it is inaccurate or not up-to-date.

Credit card details – We do not collect credit card information. This is processed by a secure payment gateway. Currently we use PayPal as our payment gateway service provider and therefore your payment will be covered by PayPal’s security and privacy policy. Protection of visitor information - Your personal information is stored on a secure server and is only accessible by a limited number of employees of Heart2Shine who have special access rights to such systems. Disclosure of information - It is Heart2Shine’s policy not to sell, trade or share your personal details with anyone outside of Heart2Shine. This does not include website hosting and development partners who assist us in operating our website, conducting our business, or servicing you. We are obligated to release your information to comply with the law if requested, enforce our site policies, or protect our rights or others' rights, property or safety.

Cookies - Google Analytics is the main cookie that we use. To opt out of being tracked by Google Analytics across all websites visit This cookie is used to remember information when you return to our website, such as your user name. This enables us to enhance your experience by personalising our content for you.

Links to recommended websites - Our website includes a number of hyperlinks to enable you to access other websites that we may refer to. These third party websites are not subject to this Online Privacy Policy. Therefore, we recommend that you read their privacy and security policies prior to using their websites.

Changes - Any changes we may make to our privacy policy in the future will be posted on this page.